I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | I have been extremely happy with the frames I have ordered. They were well made and looked exactly as I thought they would. I was notified when they were shipped and given tracking instructions.
Bonnie, | THX My Aunt has just rung me in the UK to say how harry she is with the canvas you did for me and sent on to her,Thanks for the excellent service. (Picture was of her dog taken by me when I was on holiday with her in Vancouver)
Chris Robinson, Shaftesbury,Dorset,UK. | My online dealing with you is good However , I am not impressed with your courier CanPar. I would suggest you find someone new . Their tracking system told me I was suppose to get the parcel by end of the day yesterday and I have received nothing . I went online to find out where it is and all they say is that maybe today or tomorrow and yet their system says it is being held in Nanaimo?rnI looked them up online and they seem to have consistent BAD reviews rnI am now wondering where the parcel really is ?
KEENART: Cx received the item 2 hours after this post.
Larry S., |